Return and Refund Policy

Return and Refund Policy

At Mashaer, we want every order to arrive in excellent condition and as requested. Returns or exchanges may be requested within 14 days from delivery, provided the item is unused, unopened, in its original packaging, and includes all accessories with the invoice or order number.

For health and hygiene reasons, perfumes, oils, and personal care products cannot be returned or exchanged once opened or used, unless the item arrived damaged or the wrong item was delivered.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. After review, we will arrange the appropriate replacement or refund.

Refunds are processed after the returned item is received, inspected, and approved. The refund will be issued to the original payment method and may take 7 to 14 business days to appear, depending on the bank or payment provider.

Delivery fees, cash-on-delivery fees, and service charges are non-refundable unless the return is caused by a Mashaer error or the product was damaged on delivery. Return shipping costs are the customer's responsibility when the return is due to a change of mind or unsuitable selection.

To request a return or refund, contact customer service at [email protected] or WhatsApp +965 9697 2223, and include your order number.